Terms & Conditions
All offers of accommodation and other services featured on the website are subject to availability and we reserve the right to refuse any booking.
Change of Booking Details:
Reservations may be amended in line with the booking conditions accepted at the time of the original reservation(s). Change may be made subject to those conditions and any deposit/prepayment held is subject to those booking terms at the time of the original reservation.
Parking costs £9 per car, per night. Spaces are limited and are available on a first-come, first-served basis. Further car parking can be found at Marygate.
£10 off food & drink voucher:
Book direct incentive available as £10 off (per booking) food and drink at the Guy Fawkes Inn or Lamb & Lion Inn when spending over £30. This offer must be quoted on check in.
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Damage to Hotel Property:
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address. We will, however, make every effort to rectify any damage internally prior to contracting specialists to make the repairs and therefore will make every effort to keep any costs that the guest would incur to a minimum.
It is the hotel’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the General Manager, or if any inappropriate behaviour is brought to the attention of the Management Team, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.
We advise you to take out insurance to cover the cost of cancellation and other risks including loss or damage to personal belongings or personal accident. The hotel’s liability for guest belongings is generally limited under the Hotel Proprietors Act 1956.
Smoking is prohibited in the hotel. This includes guest rooms, corridors, bar area and lavatories. Smoke alarms are fitted where necessary. Anyone found smoking in a guest room will be politely asked to stop as they will be breaking the law. They will also be charged £100.00 to clean the room for subsequent guests. Should the fact that smoking in the bedroom comes to light after the guest has departed, we reserve the right to make a charge to the guests credit/debit card, or send an invoice for the amount to the registered address.
Tampering with Fire Detection Systems and Fire Fighting Equipment:
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including the detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit/debit card, or send an invoice to for the amount to the registered address.